CAN I BUY THE LAAMA IN STORE?
Laama is based exclusively online www.laama.store
WHAT SIZE SHOULD I ORDER?
We invite you to visit our size guide . If necessary, do not hesitate to contact us if you would like to have a personalized help.
I HAVE JUST PLACED AN ORDER, BUT I HAVE THE WRONG SIZE. WHAT CAN I DO?
Contact us as soon as possible so that we can modify your order. If your order has already been shipped, you will have to wait until you receive your order before returning it.
HOW CAN I PAY?
The payment is completely secure thanks to Hipay . We accept the following forms of payment : Visa, MasterCard, American Express, Discover, Paypal.
DO YOU SHIP WORLDWIDE?
YES! We deliver worldwide.
WHEN WILL MY ORDER ARRIVE?
We prepare and ship your order in 2-3 business days. Orders are not prepared on weekends and holidays.
Express delivery (free of charge): 3-5 business days. Standard delivery: 7-15 working days.
HOW CAN I TRACK MY ORDER?
You can track your order by providing your order number and the email address you used when you purchased.
I WOULD LIKE TO RETURN MY ORDER. HOW LONG DOES IT TAKE TO RETURN MY ORDER?
You can easily return your order within 14 days of delivery.
WHAT ARE THE RETURN CONDITIONS?
Items can neither be returned nor exchanged, unless the item has a major quality defect or if the item is wrong (wrong item sent). Contact us if you need to process a return for any reason. Items must be unworn, unstained, unwashed, hygienic protection intact.
HOW TO GET A REFUND?
After verification of compliance with the conditions of return, the refund is made within 7 days of receipt of your order on your original account.
ARE THE RETURN COSTS COVERED?
The return costs are not covered. They are the responsibility of the customer.